Warranty Information

Dawes Cycles Ltd offer the following guarantee terms for retail purchasers:

Aluminium frame and rigid forks – 3 year from date of purchase.

Steel frames and rigid forks – 5 year from date of purchase.

Suspension forks, rear suspension units and other components – up to 1 year from date of purchase.

Parts subject to wear and tear are not taken into account within the warranty terms.

Parts subject to normal wear and tear include;

Chain, sprockets chainrings and pulleys, brake and gear cables, bearings,brakepads, rims and tyres. These items are subject to various wear conditions during usage and cannot therefore be correctly judged within the warranty guide.

This warranty is limited to the original owner/purchaser and is not transferable. Proof of original ownership will be required (valid receipt) to process a warranty request. This warranty covers normal usage only and does not include coverage for damage due to alteration, abuse, accident, neglect, improper re-assembly, normal wear, fitting of non specified components/ equipment or commercial usage.

The Dawes bicycles guarantee against failure due to normal usage does not include; stunt riding, jumps, wheelies, free riding or racing and general misuse. 

Labour and transportation costs are not included within the guarantee terms.

All bikes sold by a Dawes dealer must have a full PDI before the customer takes delivery, failure to do so will invalidate any warranty claim and could also result in discounts becoming invalid.

Dawes cycles reserves the right to replace, repair or substitute valid warranty items as appropriate, at the company’s discretion.

All warranty requests should be made via the original Dawes retailer.

Please note this warranty information as of 30th May 2006 replaces and superceeds all previous Dawes warranties.